Man with Van Chelsfield Terms and Conditions

d) Details of any particularly heavy, bulky, fragile or valuable items.

e) Any special requirements, restrictions, or time constraints.

3.3 Our quotation and the resources allocated to your job are based on the information provided by you. If the information is incomplete or inaccurate, we may revise the quoted price, adjust the services, or decline to proceed.

3.4 We will use reasonable efforts to meet your preferred date and time, but all bookings are subject to availability, traffic conditions, weather, and other factors beyond our control.

4. Quotations and Pricing

4.1 Quotations are provided based on an hourly rate, fixed fee, or a combination of both, as specified at the time of booking.

4.2 Unless otherwise stated, quotations are exclusive of congestion charges, tolls, parking charges, ferry costs, storage fees, and additional labour or waiting time. Such charges, if incurred, will be added to the final invoice.

4.3 Quotations are valid for a limited period as stated at the time of issue or, if not stated, for 30 days. We reserve the right to withdraw or amend a quotation before you accept it.

4.4 We may revise the price if:

a) The services are not carried out within three months of the quotation date.

b) Additional work is requested or required that was not included in the original quotation.

c) Access is more difficult than indicated, including stairs, narrow doorways, or long carrying distances.

d) The volume or nature of goods differs from the description provided.

5. Payments

5.1 Payment terms will be confirmed at the time of booking. We may require advance payment, a deposit, or full payment upon completion of the services.

5.2 You agree to pay all charges due for the services, including any additional charges incurred for waiting time, extended hours, extra labour, tolls, parking, or other costs reasonably associated with delivering the services.

5.3 If payment is not made when due, we may:

a) Charge reasonable interest on overdue amounts at the prevailing statutory rate.

b) Withhold or suspend services, including any further transport or delivery of goods.

c) Retain your goods under a lien until payment is received in full.

5.4 Where payment is made by a third party on your behalf, you remain fully responsible for any outstanding balances and compliance with these terms.

6. Cancellations and Rescheduling

6.1 If you wish to cancel or reschedule a booking, you must notify us as early as possible.

6.2 We may apply the following charges for cancellations:

a) More than 48 hours before the scheduled start time: no cancellation fee.

b) Between 24 and 48 hours before the scheduled start time: up to 50 percent of the quoted price may be charged.

c) Less than 24 hours before the scheduled start time or on the day of service: up to 100 percent of the quoted price may be charged.

6.3 If we arrive at the agreed time and location and are unable to commence work for reasons beyond our control, including lack of access, your absence, or incomplete preparation, this may be treated as a same-day cancellation and charged accordingly.

6.4 We reserve the right to cancel or reschedule services due to circumstances beyond our control, including but not limited to severe weather, vehicle breakdown, staff illness, or safety concerns. In such cases, we will use reasonable efforts to offer an alternative time or date. Our liability in such events is limited to the refund of any payments made for the affected services, and we will not be liable for any consequential losses.

7. Customer Responsibilities

7.1 You are responsible for:

a) Ensuring that the goods are ready for removal and properly packed unless we have agreed to provide packing services.

b) Ensuring adequate access to both collection and delivery addresses, including any necessary parking arrangements or permits.

c) Supervising the loading and unloading of goods where required and checking that nothing is left behind or taken in error.

d) Complying with all relevant laws, regulations, and building rules applicable to the premises.

7.2 You must not request us to transport or handle prohibited goods, including but not limited to explosives, flammable liquids, illegal substances, live animals, perishable foods, or any items that may pose a health, safety, or environmental risk.

7.3 If we discover prohibited goods in your load, we may refuse to transport them, and you may be liable for any associated costs, fines, or losses.

8. Our Responsibilities

8.1 We will exercise reasonable care and skill in providing the services, taking into account the nature of the goods, the service area, and any instructions agreed in advance.

8.2 We will provide suitable vehicles and, where agreed, the appropriate number of operatives for the work described at the time of booking.

8.3 We will take reasonable steps to protect your property and premises from damage while carrying out the services. This may include use of blankets, straps, and other protective equipment as appropriate.

9. Liability for Loss or Damage

9.1 Our liability for loss of or damage to goods is limited, and you are strongly advised to arrange your own insurance cover if the value of your goods is high or if you require wider protection than provided under these terms.

9.2 We will not be liable for:

a) Loss or damage arising from your failure to adequately pack goods, unless we have agreed to provide packing services.

b) Loss of value due to pre-existing wear and tear, defect, or inherent vice of the goods.

c) Loss or damage to fragile or high-value items not specifically declared to us in advance.

d) Indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.

9.3 If we are found liable for loss or damage to goods, our liability will, to the maximum extent permitted by law, be limited to the lower of: the actual value of the damaged or lost goods at the time of the incident, or a reasonable sum per item or per consignment as set out in our then-current liability limits.

9.4 You must notify us in writing of any loss or damage as soon as reasonably practicable and in any event within seven days of completion of the services. We may inspect the goods and the location before any repairs or replacements are carried out.

10. Access, Parking and Delays

10.1 You are responsible for ensuring that suitable and legal parking is available for our vehicles at both the collection and delivery locations. Any parking fines or penalties incurred as a result of inadequate or unlawful parking arrangements may be charged to you.

10.2 We are not responsible for delays due to traffic, road closures, accidents, weather conditions, or other circumstances beyond our reasonable control.

10.3 Where delays occur that are outside our control but result in additional working time, we may charge for the extra time at our standard hourly rates.

11. Waste Regulations and Disposal

11.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company, and we will only remove waste or unwanted items where this has been agreed in advance.

11.2 We will not collect, transport, or dispose of hazardous or controlled waste, including but not limited to asbestos, chemicals, clinical waste, or other regulated materials.

11.3 Where we agree to remove unwanted items or waste, we will dispose of them through appropriate and lawful channels. Additional charges may apply for disposal fees, recycling centre costs, or extra labour.

11.4 You are responsible for ensuring that any items presented for disposal are legally yours to discard and do not include prohibited materials. You will indemnify us against any claims, penalties, or costs arising from unlawful or improper disposal where you have failed to disclose relevant information.

12. Insurance and Risk

12.1 While we take reasonable care of your goods, you remain responsible for ensuring that they are adequately insured for transport and handling.

12.2 Risk in the goods passes to us when they are loaded onto our vehicle and passes back to you when they are unloaded at the delivery point or otherwise handed back to you or your representative.

13. Complaints

13.1 If you have a complaint about our services, you should raise it with us as soon as possible so that we have the opportunity to address the issue.

13.2 We will investigate complaints in a fair and timely manner and will use reasonable efforts to resolve any concerns through communication with you.

14. Data Protection

14.1 We will handle any personal data you provide in accordance with applicable data protection laws in the United Kingdom.

14.2 Information you supply to us will be used for the purposes of administering bookings, providing services, processing payments, and communicating with you about your enquiries or our services.

15. Variation of Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the services provided under that booking.

15.2 No variation of these terms will be effective unless agreed in writing by an authorised representative of the company.

16. Severability

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Man with Van Chelsfield.

By confirming a booking or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.